Kurt's "ASA" membership
|
Member:
Automotive Service
Association |
This sign means our shop supports:
- ASE Technician
Certification
- Vehicle Safety
inspection
- Effective Emissions
Controls
- Consumer Education
- Professional Integrity
|
"ASA" is the Automotive Service Association.
Through the tools of education and representation of over 12,000 member
organizations, ASA helps automotive businesses deliver excellence in
service and repairs to customers across the nation.
Kurt's has been a member of the ASA
since it began.
Take a look at what our membership in ASA means to you - our valued
customer:
As the customer of an
ASA MEMBER SHOP, be assured that:
- We stand behind our
service and products;
- We are committed to the
highest standards of business practices;
- We employ competent, skilled
technicians;
- We use only quality
parts and offer the best possible service - all at fair prices;
- We are constantly
concerned about staying up-to-date on the newest technologies in the
automotive industry;
- Your complete
satisfaction is our ultimate goal.
Click here for more
information about the ASA.
ASA CODE OF
ETHICS
THIS ESTABLISHMENT SUBSCRIBES TO THE
FOLLOWING BUSINESS PRACTICES
- To perform high quality repair service
at a fair and just price.
- To use only proven merchandise of high
quality distributed by reputable firms.
- To employ the best skilled technicians
obtainable.
- To furnish an itemized invoice for
fairly priced parts and services which clearly identifies any used or
remanufactured parts. Replaced parts may be inspected upon
request.
- To have a sense of personal obligation
to each individual customer.
- To promote good will between the
motorist and members of this Association.
- To recommend corrective and maintenance
services, explaining to the customer which of these are required to
correct existing problems and which are for preventive maintenance.
- To offer the customer a price estimate
for work to be performed.
- To furnish or post copies of any
warranties covering parts or services.
- To obtain prior authorization for all
work done, in writing or by other means satisfactory to the customer.
- To notify the customer if appointments
or completion promises cannot be kept.
- To maintain customer service records for
one year or more.
- To exercise reasonable care for the
customer's property while in our possession.
- To maintain a system for fair settlement
of customers' complaints.
- To cooperate with established consumer
complaint mediation activities.
- To uphold the high standards of our
profession and always seek to correct any and all abuses within the
automotive industry.
- To uphold the integrity of all members
of the Automotive Service Association.
